Gough Walk Practice will use Patient Triage as an Online Consultation platform.  Patient Triage enables registered patients to report medical issues, submit an administrative request, and seek self-help guidance. The practice usually triages the request and responds within a stated timeframe.

How does Patient Triage work?

Registered patients access Patient Triage via a link on the practice's website. When patients click on this link, this opens up a webpage which offers the ability to:

• Seek self-help - this links to NHS guidance
• Submit a medical request - patients are asked a few short generic questions
• Submit an admin request - patients are asked questions specific to their request type

Before submitting, the registered patient must enter their contact information, which allows them to be found on the Patient Demographic Service (PDS) and if found this will link the request to the relevant patient on the practices Electronic Patient Record (EPR).  Requests are then received through the messaging toolbar, via the practice's inbox.  They can be saved to the EPR with one click, and assigned to different teams / individuals and staff can respond to requests.

Registered patients can contact us about a medical, administrative or prescription issue by clicking HERE. Answer a few short questions and we will get back to you within 2 working days.  Please do not use this online form for urgent or emergency requests.  The submitted forms will only be read during office hours.  The forms will not be read on the weekends (Saturdays and Sundays) or bank holidays.  They will not be read Monday-Friday between the hours of 6:30pm - 9:00am.  Please contact 111 during out of hours or 999 if this is an emergency.

This short online form is the quickest and simplest way for the majority of our patients to access our clinical team for assistance. Our practice phone lines remain open for anyone with accessibility needs who might find difficulty completing this form.